FAQ
Can I personalise a product?
Yes. Almost any product can be personalised with a name, a date or a short message. Write the details in the “Notes” field at checkout, or send us a message on WhatsApp.
How long until my order arrives?
Products in stock leave the same or the next working day, and delivery takes 2-4 working days. Personalised products need another 2-3 days to make.
Can I order without creating an account?
Yes, you can check out as a guest. You will receive a private link by e-mail to track the order. If you like, you can create the account straight from the checkout page.
How do I pay?
Cash on delivery (cash or card with the courier) or by bank transfer. We do not process card payments online.
Are the products really handmade?
Yes, every piece is embroidered, felted or assembled by hand in our workshop. That is why small differences from the photos can appear — they are the mark of handwork, not a defect.
Do you gift wrap?
Every order is wrapped beautifully, ready to be given. If you want a message written on the card, tell us in the order notes.
Can I return a product?
Non-personalised products can be returned within 14 days. Personalised products cannot be returned unless they are faulty.